Appointment and Cancellation Policy
Effective Date: 9/17/2023
Ryan Clark2024-03-21Great people. Gary was friendly and knowledgeable. He made things very clear he was very professional.
Ray Shaffer2024-03-14Quick, effecient, professional service. Had me fixed up and going in jig time.
Roy Rush2024-02-26They did a great job Gary and Sheena where really good people. Gary got my Gearing Aid going great!! Thanks
Nancy Mueller2024-02-22Wow! It’s great to hear better. I expected that. What I didn’t expect was how friendly and knowledgeable the people are here!! This is one place that really makes me welcome in the nicest way‼️
Carter Bouslaugh2024-01-17Friendly and helpful staff. They could not improve my situation, but tried.
Paulette Turner-Byrd2023-10-13My husband went in and had his hearing checked, which we knew was very bad. Jason ordered hearing aids and we're totally pleased!!
Janell Losing-Miller2023-09-20I can't say enough about the customer service at the Hearing Aid Institute. Christy is amazing. She goes above an beyond to schedule, get warranty work completed, helping to connect with technical department, and her kindness is always appreciated.
Dennis O'Reilly2023-08-24Very friendly and helpful staff. They met or exceeded my expectations.
Lana S2023-08-13Easy to schedule an appointment and Jason and his staff were friendly, on-time, and professional. My testing was well explained and there was no undue pressure. Good experience.
Hearing Aid Institute Billings (“us,” “we,” or “our”) provides hearing-related services and solutions at our facility located at 1211 Grand Ave Ste 2, Billings, MT 59102. We value your time and strive to provide excellent service to all our clients. This Appointment and Cancellation Policy outlines the terms and conditions related to scheduling appointments and cancellations. By scheduling an appointment with us, you agree to comply with this policy. If you do not agree with any part of this policy, please contact us to discuss any concerns.
1. Scheduling Appointments
To schedule an appointment with us, you can contact our office by phone at +1 (406) 248-1006 during our store hours. Our store hours are as follows:
- Monday: 8:30 am – 5:00 pm
- Tuesday: 8:30 am – 5:00 pm
- Wednesday: 8:30 am – 5:00 pm
- Thursday: 8:30 am – 5:00 pm
- Friday: 8:30 am – 5:00 pm
- Saturday: Closed
- Sunday: Closed
2. Appointment Confirmation
Once you have scheduled an appointment, we will provide you with confirmation details, including the date, time, and location of the appointment. Please review the confirmation information carefully and contact us if you have any questions or need to make changes.
3. Appointment Cancellation
If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours’ notice. This allows us to offer the appointment slot to other clients who may be in need of our services. You can cancel or reschedule your appointment by contacting our office during our store hours.
4. Missed Appointments
If you fail to show up for a scheduled appointment without providing us with prior notice or cancelation, it may result in a missed appointment fee. The missed appointment fee will be communicated to you at the time of scheduling and is designed to compensate for the time and resources allocated for your appointment.
5. Late Arrivals
We understand that unforeseen circumstances may cause you to arrive late for your scheduled appointment. However, please note that late arrivals may result in a shortened appointment duration to accommodate other scheduled appointments. If you anticipate being significantly delayed, please contact our office as soon as possible to discuss possible rescheduling.
6. Contact Us
If you have any questions, concerns, or wish to discuss our Appointment and Cancellation Policy, please contact us at:
- Hearing Aid Institute Billings
- Address: 1211 Grand Ave Ste 2, Billings, MT 59102
- Phone: +1 (406) 248-1006
- Email: [email protected]